Since November 2017 we were in a very sticky situation regarding the supply of Velcro fastening trousers. Our supplier had been turned off by head office leaving us with no supply of these bespoke trousers, which we needed to have as we work on aircraft.
In July 2018, we came across Beacon UK, through another PPE provider in Lincoln, as we had a short notice task to send some of our staff out to Taif in Saudi Arabia to support BAE in Operational National Pride. Beacon were able to supply at short notice, Tshirts which our already approved supplier failed to deliver in the time period. Upon discussions with Ian and the team at Beacon we established that they can supply a Velcro fastening trouser, they provided a sample to be scrutinised and assessed by the management team and we decided that these trousers were indeed a suitable, if not a better, alternative to the ones we had ordered through our previous supplier. Lead in times were dramatically reduced too, with the old supplier, this was ten weeks. Beacon can and have delivered within two working days, which for us on our contract, is very much needed given the nature of the work we do. We have been able to get other defence contracts within our business to sign up for these trousers, which all parties are extremely happy with. The trousers are robust, good quality and comfortable to wear.
Beacon UK are a small, but very efficient business. Their customer service and aftercare is outstanding, they are a dream to work with.
Serco Surface Finish Management Team
After our previous supplier said our new logo was impossible to embroider, I was so glad to find Beacon UK via a referral. They took great care to understand our needs, offered a vast choice of garment, showed us samples and produced amazing quality and detail. You can see the attempt by our previous supplier on the left of the photo and Beacon’s sharpness on the right fleece. Whilst we enlarged the archer a little, it was the Latin wording that proved too much for the old supplier. Thanks Beacon for achieving what they said was impossible!
Very quick turnaround as promised, I’m impressed… also excellent communication.
Certainly makes me feel confident we can get a great service with a quick turnaround with your company.
Just wanted to say thank you for turning our order round so quickly, it’s amazing.